Partnering with MyNetfone Limited, (ASX:MNF) Australia’s leading provider of phone systems hosting voice and data communications services for residential, business and enterprise users allows us to provide you with the latest in VoIP.
What is a Virtual PBX?
A virtual PBX is a business phone system that is hosted by a service provider and includes a virtual number (i.e. a number that is not connected to an associated land line) and an online account dashboard, which gives you access to call logs, messages and system settings.
With a virtual PBX, you have all of the functionality of a traditional business phone system without any hassle or exorbitant expenses. Your virtual phone line is hosted online and maintained by your service provider, which makes system maintenance a non-issue.
How Does a Virtual PBX Work?
Virtual PBX systems work by using the Internet and a virtual number to create a phone system that gives your business a professional appearance as well as key phone features, such as call routing, call forwarding and conference calling.
Who Should Use a Virtual PBX?
Anyone who doesn’t want to invest a lot of money on a traditional PBX system but still needs business phone system features should use a virtual PBX.
Because virtual phone numbers can be easily set up to forward to another existing phone line, they are convenient for the following types of users:
Start-ups or Small Businesses that want to seem bigger/more professional
Technology Companies offering technical phone support
Exporters or Virtual Offices who want to give the impression that they are local
Service Companies, such as call centers
Companies with Multiple Employees/Agents out in the field who want to be reached through one number
Mobile Users who don’t want to give out their personal mobile numbers
Advantages of Using a Virtual PBX
Most of these features are available on any virtual PBX service, but some of them, such as checking voicemail by email and online faxing, are only available with some services.
Professional Image – Features like Auto-Attendant and custom greetings create a professional image for your business.
Feature Rich – Get all the features of traditional PBX system at a cheaper price.
Affordable – There is no equipment to purchase or maintain. You only pay for phone minutes. Most providers will let you try their service for free.
Convenient – Check voicemails by email, web, desktop phone or mobile phone.
Unified – Use one number to reach all your office locations and employees.
Faxing Included – Send faxes from your PC.
Toll Free Numbers – Make your business more accessible to customers by providing a toll free call-in number.
Easy Management – Access call logs, messages and settings in the Web interface.
Custom Options – You can customise things like your greetings, hold music, forwarding rules, etc.
Support – Quickly contact your service provider and they will handle technical issues faster than a third-party maintenance service.
Reliability – Many virtual PBX providers monitor customer accounts 24 hours a day and can repair trouble without the customer’s knowledge, ensuring phone functionality when you need it.
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TCA has been providing solutions for all the technology needs of businesses on the Coffs Coast since 1994. We are the home of computers, Ricoh photocopiers and managed services, technological communication, IT networking and photocopiers. We are proud to now offer the same great service and products to the businesses of Ballina – with our service area now stretching all the way to the Tweed.